Q) Do you ship internationally?
A) Yes, please use our Contact US for more information on shipping Some brands and items are excluded from International Shipping.
Q) Do you have a physical store I can visit?
A) No, Here at Motorcycle Gear USA, we have decided to offer our customers online shopping. This keeps our costs low, while passing the saving on to you, the consumer. This option, also allows anyone, anywhere the opportunity to purchase quality motorcycle gear at fantastic savings.
Q) When will I get my stuff?
A) In most cases will ship items directly to you from a vendor. Orders are typically processed the same day, and each item will show the expected time to process and ship. Most items ship the same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such.
We have found one of the reasons customers have been so happy with us, is that they receive their items in a timely manner!
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations) which will include your tracking numbers. In some cases, one item will ship out before the rest of the order is ready to ship. Please check out our shipping options for more information.
Q) When will you charge my credit card?
A) When you place an order, an authorization is put on your card for the amount of your order. Your credit card will be charged within 24-48 hours after your order is placed (depending on your banking institution) or when your items ship, whichever comes first.
Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private! We will never share, sell, or give your information to anyone. Buy with confidence, all your credit card is encrypted, and can not be seen by anyone.
Q) Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase?
A) Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page "How To Pay With Prepaid Gift Cards". Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.
Q) I can't add items to my shopping cart, see my shopping cart, or access My Account.
A) Motorcycle Gear USA requires your web browser to accept cookies and to have javascript turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most up to date version of your web browser.
Q) What does my Order Status mean?
A) Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as "Order Received." Once an order has been marked as "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Q) What are my Order Options?
A) Most of our brands have options listed. Please be sure to update us on your order options such as color, quantity, and shipping when you place your order.
Q) How do I know what size to get?
A) Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, Contact US
Q) What if my item doesn't fit?
A) We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Contact US for details
Q) Does Motorcycle Gear USA offer Specials, or Gift Certificates?
A) Online Gift Certificates are something we are currently looking at for the best options. We do offer online sales and discounts on selected items, and also a discount option for all our products. See the home page for more options.
Q) Do you offer Price Match?
A) Yes, we price match in many cases. Contact US for details.
Q) Does Motorcycle Gear USA offer a discount to Police, Military, Fire, and EMS Members?
A) Yes, we offer a discount to Military and First Responders. As a retired Firefighter/EMT, I'm very proud to off this discount. I would also like to take this time to thank you for your service.
Q) Does Motorcycle Gear USA allow Bulk Orders?
A) Yes, we can facilitate bulk orders. Please contact us with the item you would like to offer, and the quanity. We will then provide you with the discound pricing, and options
Q) Do you charge sales tax?
A) Due to recent changes in legislation, states now have the ability to mandate whether or not they charge sales tax for online purchases. Many states have decided to act on this ability, so we are now required to charge sales tax on any order with a shipping address in these states. We realize no one likes paying taxes, but it is important for us to remain compliant with all applicable tax laws as mandated by the state governments in which we conduct business. For orders shipping outside the US, please Contact US
Q) So why should I buy from you instead of some other retailer?
A) We offer a larger selection of items, compared to local stores, or shops. Here at Motor Cycle Gear USA, we have done all the hard work for you. We have picked the best products, at the best prices available. If you find the same item somewhere else, please let us know. We will match, or beat any competitor products, and we promise high quality items.
